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Mail-Service Pharmacies: Another Way PBMs are #OnYourRxSide


While the combination of the ongoing COVID-19 pandemic and changes to United States Postal Service (USPS) processes reflect new and evolving conditions, America’s pharmacy benefit managers (PBMs) will continue to send medications safely.

Despite some of the rhetoric, surveys show that patients are highly satisfied with mail-service pharmacies. Patients experience numerous benefits when using mail-service pharmacies, including use of more-affordable alternative drug options; greater safety through higher dispensing accuracy rates; convenient access to 24/7 confidential counseling and telepharmacy; and greater medication adherence. 

Specifically, research has demonstrated filling prescriptions through mail-service pharmacies and in 90-day supplies, the typical quantity dispensed through mail, can increase adherence to drug regimens, including for individuals living with chronic conditions.

Adherence to treatment is a major step in improving health outcomes for those living with chronic conditions. Medication adherence contributes significantly to reducing the chances of adverse health outcomes and lowering overall health care costs through avoidance of acute episodes, including extra visits to the doctor and rehospitalizations. According to the Centers for Disease Control and Prevention, “nonadherence [to medication] is associated with higher rates of hospital admissions, suboptimal health outcomes, increased morbidity and mortality, and increased health care costs.” 

That emphasis on improved health through greater adherence highlights the need for continued access to mail-service pharmacies. Along with increased safety and adherence, mail-service pharmacies will save consumers over $59.6 billion from 2015 to 2024. 

For PBMs, our top priority remains enabling everyone to access, as safely, conveniently, and cost-effectively as possible, the quality health care they need. Learn more here about other tools, resources, and how PBMs are #OnYourRxSide.

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Pharmacy benefit managers (PBMs) are your advocates in the health care system, working to lower out-of-control prescription drug costs for patients across the country.

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